FAQs
Answers to the most Frequently Asked Questions.
Getting Started
What should I buy?
Refurbished computers can represent great value for money, make excellent home/office computers and offer a lower cost entry to the world of PC Gaming.
New computers provide better performance, power efficiency, warranty and scalability and are typically worth the premium if you can afford it.Â
More information on new vs refurbished is available here.
Refurbished computers can represent great value for money, make excellent home/office computers and offer a lower cost entry to the world of PC Gaming.
New computers provide better performance, power efficiency, warranty and scalability and are typically worth the premium if you can afford it.Â
More information on new vs refurbished is available here.
Both AMD and Intel offer a range of affordable and performance solutions for home/office and gaming use. As these options are constantly changing we recommend checking out the latest recommendations in our CPU buyers guide here.
While older generations of i7 and even i9 processors made some sense, this is not as true today with modern i5 processors offering great gaming performance at a significantly lower cost. Unless you’re spending $2000+ on a PC or $900+ on a graphics card, or doing video or non-gaming workloads, spending the extra money on an i7 or i9 upgrade isn’t going to deliver the same bang for buck performance upgrade that spending the same amount of money on a graphics card upgrade would achieve. More information can be found in our CPU buyers guide here.
A graphics card is what makes the difference between a gaming PC and a regular PC. The graphics card renders the entire environment in 3D and the better the graphics card, the better the quality of the graphics, the higher the FPS (frames per second) and the more competitive the gamer (higher FPS improves accuracy in gaming). As graphics card options are constantly changing we recommend checking out the latest recommendations in our graphics card buyers guide here.
We recommend starting with our Buyers Guide for a comprehensive and informative set of information and tools to start your journey. You can find our buyers guide here.
This question is asked by customers on a daily basis and we would love to be able to provide a simple answer to this question!
Unfortunately, the answer is… it depends. How many FPS you will get in a game depends not only on the hardware you select, but on:
- which game you’re playing
- what resolution you’re playing at
- what game settings you’re using (view distance, detail levels etc)
We’ve got more information on this here and some indicative FPS ranges for a selection of games here.
Ways to Pay
Paying for your order
We accept Cash, EFTPOS (in-store), Visa, Mastercard, American Express, Afterpay, Humm, Klarna, Paypal, Zip and Studio 19 rental options.
More information on rental options and applications can be found here.
We accept Cash, EFTPOS (in-store), Visa, Mastercard, American Express, Afterpay, Humm, Klarna, Paypal, Zip and Studio 19 rental options.
More information on rental options and applications can be found here.
Yes! You can pay for your order using multiple different payment methods such as Visa + Zip or Afterpay + Paypal. Instructions on how to complete checkout using multiple payment methods is available here.
Split Payment is for using multiple payment methods at the same time to complete your purchase, not for buying a PC in multiple instalments over time. We don’t currently offer a Layby option. For instalment plan payments we recommend using one of our Buy-Now Pay Later options (Afterpay, Klarna, Zip, Paypal) or our Studio 19 Rental option.Â
Sorry, we only accept Afterpay and Humm on PC purchases due to the high cost of these payment methods. If you are purchasing upgrade services in-store then we will consider accepting Afterpay or Humm on the combined purchase.
More information on rental options and applications can be found here.
Longer term rentals
Renting and Rent-to-Buy
The minimum rental period is 6 months. The maximum rental period is 36 months. You can elect to buy-out the computer at ANY time to complete the rental.
More information on rentals is available here.
The minimum rental period is 6 months. The maximum rental period is 36 months. You can elect to buy-out the computer at ANY time to complete the rental.
More information on rentals is available here.
Yes. At the end of the 36 month rental term you can make a small payment (typically less than 1 months rental) to own the goods.Â
More information on rentals is available here.
Selling your gear
Trade-ins and Buy-Backs
Yes. We are happy to consider trade-ins of working computers and components against new purchases. We will also consider buying-back (for cash) computers and components that were purchased from us new. Pricing will depend on type, age, condition and demand and will be subject to inspection and testing prior to purchase. Please contact us prior to bringing in any equipment for trade or buy-back and we will advise if we are interested and we can provide a price guide of value for your consideration.
Yes. We are happy to consider trade-ins of working computers and components against new purchases. We will also consider buying-back (for cash) computers and components that were purchased from us new.
Pricing will depend on type, age, condition and demand and will be subject to inspection and testing prior to purchase. Please contact us prior to bringing in any equipment for trade or buy-back and we will advise if we are interested and we can provide a price guide of value for your consideration.
We are happy to consider trade-ins of working computers and components against new purchases. We will also consider buying-back (for cash) computers and components that were purchased from us new. For parts not purchased from us and not being traded in against new components or a new PC purchase, we will typcally only consider purchases of bulk items from government or commercial entities.
Pricing will depend on type, age, condition and demand and will be subject to inspection and testing prior to purchase. Please contact us prior to bringing in any equipment for trade or buy-back and we will advise if we are interested and we can provide a price guide of value for your consideration.
It's on its way!
Orders and Shipping
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Shipping charges are based on the size and weight of the item being sent, the shipping method (standard or express) and the destination state/post code. Charges are calculated at check-out. Indicative delivery charges and timeframes can be found here.
You will receive an email with tracking details as soon as your order has been processed for shipping. You can then track the delivery status of your order online.
Yes, all of our PCs are shipped with full insurance coverage for loss or damage during transport.
Sorry, we currently only ship within Australia. Due to the high costs of shipping items internationally and the difficulties associated with providing warranty support to other countries we have no plans to ship outside Australia at this time.
Yes. We package in sturdy boxes with additional internal expanding foam packaging to protect components. We’ve shipped thousands of PCs across Australia and only had two PCs arrive with any shipping damage so far!
When something goes wrong
Returns and Exchanges
Information on our warranty coverage periods is available here.
Information on our warranty coverage periods is available here.
Yes. If you experience multiple issues with a PC we will offer to replace the entire PC under our Lemon Policy which can be found here.
We understand that sometimes things don’t go quite as planned. You can view our refund and Change of Mind policy here.
Can I get it cheaper?
Discounts, Coupons, Price Match
Generally speaking, unless we are running a promotion on our home page, we don’t offer discount coupons other than those for our referral program which allows you to earn discounts for referring others to us. Â
More information on our rewards program is available here.
Generally speaking, unless we are running a promotion on our home page, we don’t offer discount coupons other than those for our referral program which allows you to earn discounts for referring others to us. Â
More information on our rewards program is available here.
Yes, we will consider a discount on PC purchases for payment by cash (in store) or bank transfer (online order). We still offer a tax invoice and receipt – paying cash just helps us avoid un-necessary bank fees.
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Yes and No. We work hard to maintain competitive pricing, however we also try to provide superior service. If you are buying a PC and find that one of our prices is not competitively priced then please contact us and we’ll see what we can do about it. We don’t price match full PC builds based on individual component prices from multiple different suppliers (that doesn’t offset the support nightmare or dealing with multiple companies in event of an issue, or the extra shipping costs).